Great Performance Conversations!

During the expert session, Esther Rouhard engages the audience through methods like a Q&A session, live demonstrations using the Mentimeter app for interactive exercises, and sharing insights on effective performance conversations. She discusses the importance of clear objectives, empathetic listening, active listening, and powerful questioning in these conversations. The audience is encouraged to reflect on their experiences and share their thoughts in real-time using the Mentimeter app.
 

• Schedule Regular and Effective Performance Conversations: Holding consistent check-ins with your team members is crucial for addressing performance issues and identifying development opportunities. These conversations should be based on clear objectives, empathetic listening, and active communication.
• Empathic Listening and Response: Acknowledging emotions and making a connection with someone during performance conversations is essential for fostering a productive working relationship. Avoid dismissive or judgmental responses, instead, respond empathetically to validate feelings and promote understanding.
• Effective Communication Skills and Tools: Utilizing specific communication skills, such as active listening and powerful questioning, can significantly enhance the impact of performance conversations. Employ tools like Mentimeter to engage participants and encourage open dialogue during these interactions.

In this expert session led by Esther Rouhard, the focus is on the significance of effective performance conversations between managers and employees. Esther begins by highlighting the importance of consistent communication, creating an equal and respectful environment, active listening, and open and honest feedback for successful interactions.

 

To ensure fruitful performance conversations, Esther recommends scheduling regular check-ins. These meetings can be formal or informal, with each type offering unique benefits. Active listening is crucial during these sessions – managers should listen carefully to their employees' concerns, ideas, and feedback to create a sense of understanding and connection.

 

Using concrete examples when providing feedback helps clarify the points being made and makes the message more actionable. Equality and respect are vital components for fostering open dialogue and strong working relationships. Transparent communication and setting clear expectations encourage constructive feedback between parties.

 

Self-awareness is essential for managers, as their mindset and behaviors can influence conversations. Regularly reflecting on one's communication style, tone, and body language ensures alignment with intended messages. Various tools like performance metrics, development plans, and regular check-ins facilitate productive conversations.

 

Maintaining earnestness and professionalism during the conversations is essential for both parties to remain focused and respectful. Adjusting communication styles and methods as needed helps foster a culture of continuous learning and growth.

The expert session concludes with Esther emphasizing the importance of clear objectives, empathetic listening, and powerful questions in performance conversations. She encourages participants to reflect on their experiences and takeaways from the conversation, engaging them through the Mentimeter app for real-time input.

 

Throughout the session, Esther addresses various aspects of performance conversations, including the roles of managers and employees, preparing for these conversations, and adopting different levels of listening and questioning. Effective communication is crucial in both professional and personal contexts, and Esther encourages everyone to continue improving their skills through ongoing learning.
 

No other sessions are available at this moment.